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for Enterprise, 100+ Sales Reps
for SMB, < 100 Sales Reps
Xactly Incent™
The market-leading incentive compensation management software suite for companies of any size.
Incent Product Details
Xactly Packages & Pricing
Incent Product Demo
The Ultimate in Sales Performance Management
Incent Modules
Add-Ons to Maximize Xactly Incent
Analytics
eDocs & Approvals
Modeling
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Territories
Views
Delta for Incent
How Incent Syncs with Your Organization
Learn More About Delta
Xactly Express™
Straight-forward incentive compensation management designed especially for growing businesses.
Express Product Details
Get a 30-Day Free Trial
Xactly Packages & Pricing
Express Product Demo
Full-Featured Incentive Compensation for Any Budget
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What Our Customers are Saying
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Todd Clyde
VP, Sales & Alliances, Clairmail
Video Testimonial
Tom Kahl
VP & Corp. Sales Director, GlobalEnglish
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Cox Media Saves time and money with Xactly software
Success Story
Acme Packet Improves Sales Performance
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About Xactly
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Phenomenal Customer Support
At Xactly, customers are our top priority. As a Software as a Service (SaaS) company, we believe that delivering a great product is about more than having great software, it's about delivering great service overall. That's why when you select Xactly, you aren't selecting a vendor, you're picking a partner.
A Variety of Options for a Variety of Audiences
We realize that not everyone's requirements are the same, which is why we offer three different ways to experience the phenomenon of Xactly customer support.
Standard Support
Standard support is our first tier of service. With unlimited cases, guaranteed email response, and an online customer portal, you can be sure that all your questions will be answered.
Premium Support
Premium support offers even faster response and resolution, with a response within 30 minutes or less, 24 hours a day, and 7 days a week.
In addition, premium support subscribers receive:
- Priority call routing for immediate, personalized service
- Fast response and problem resolution, around the clock and around the world
- Direct routing to the appropriate expert for your specific issue
- An annual health check to prevent problems and help you get the most from Xactly
Premium Support + Administration
With Premium Support + Administration (PSA), you get everything managed for you. PSA gives you access to a specialized team of certified Xactly administrators who understand your business, bring expert knowledge of Xactly Incent, and act as an extension to your own team. In addition to everything included with Standard and Premium support, PSA offers:
- Access to certified Xactly administrators
- Ongoing application maintenance
- Customization
- Report
- Design and Modification
Offering |
Standard |
Premium |
Premium Support |
| Unlimited Case Requests |  |
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| Online Case Management | |
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| Phone Support | 12/5 | 24/7 | 24/7 |
| Priority Troubleshooting | |
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| Conduct Monthly Status Call | |
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| Xactly Administrator | |
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| Priority Processing | |
